Policies

Privacy Policy & cookie information

Last updated: January 10, 2020

This Privacy Policy, including cookie information, has been adopted by tzoome.com, and applies to our processing activities in relation to visitors of our website, users of our services (trial users and customers), and individuals communicating with us. tzoome.com is committed to protect and respect your privacy. Therefore, you are encouraged to carefully read this policy. If you have any concerns, please contact us as set out below in section 8.

1. What is Personal data

1.1 Personal data is all information that directly or indirectly (i.e. together with other information) may identify an individual. This means that a wide range of data, such as names, contact details, IP addresses, and behavior and choices made online can be personal data.

1.2 Data processing is any operation or set of operations performed upon personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, blocking, erasure or destruction of personal data. how do we process your personal data?

 

2. How do we process your personal data?

2.1 Visitors to our website and signups

When you are browsing our website, we process:

Your IP address
Cookies, as described further down in section 7
Information on how you are interacting with our website (recording of browsing- and click behavior)
If you wish to book a demo at our website, you need to provide us with your e-mail address

We process your data for the purpose of:

Delivering the services
Monitoring and improving our services, e.g. in order to optimize the website, improve the user-friendliness, and reproduce bugs
To communicate with you, including for marketing purposes
For purposes related to our use of cookies, please see section 7

2.2 Users of our services (trial users and customers)

When you are using our services, through our website or our app, we process:

Information that you provide us with, such as name and e-mail address
Information on how you are using our services, for example how you are interacting with our website (recording of browsing- and click behavior)
Recordings of the communication between you and our personnel

We process your data for the purpose of:

Delivering the services
Monitoring and improving our services, e.g. in order to optimize the website, improve the user-friendliness, and reproduce bugs
To communicate with you, including for marketing purposes
For purposes related to our use of cookies, please see section 7

2.3 When you communicate with us

When you communicate with us we may process:

Information you provide us with, such as your name, telephone number, e-mail address, and your communication with us
Recordings of your telephone calls with us

We process your data for the purpose of:

Fulfilling a request from you or respond to your inquiries
Analyzing and improving our customer service

 

3. How long do we keep your information?

We will only keep your information for as long as we need it: (i) to provide you with our services; (ii) to improve our services or to communicate with you; and (iii) for legal and audit purposes. We have routines in place to ensure that personal data are deleted thereafter.

 

4. How do we share your information?

4.1 We will not share your information with other companies.

4.2 Personal data may be disclosed to a third party if we are required to do so according to applicable laws and regulations or in order to detect and prevent fraud or security or technical problems.

 

5. Information security

We strive to provide a high level of protection in all our personal data processing. We have therefore taken organizational and technical security measures in order to protect your personal data from unauthorized access, use, alteration and erasure.

Your password protects your Tzoome account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having signed in to your Tzoome account.

 

6. Our use of cookies

6.1 The use of cookies

This section describes our use of cookies. For further information about how the information may be used and shared by Tzoome, please see above.

6.2 What are cookies and how do we use them?

A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. A cookie enables recognition of your computer and the collection of information on what websites and functions you have visited. It also helps maintain your settings when you are navigating a website or return to the same website at a later point.

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).

6.3 Manage your cookies and other preferences

Most web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You can find out more about how to manage cookies on www.aboutcookies.org or click help in your browser menu. If you have any questions or comments about our use of cookies, please contact us at the address specified in section 8.

Please note that if you block our use of cookies, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

 

7. Your rights under applicable data protection legislation

According to applicable data protection legislation, you are entitled to certain rights. If you want to exercise any of these rights, please contact us at the address specified in section 8 below. Your rights are:

Request access to and rectification of the personal data we process in relation to you;
Request erasure of your personal data;
Request that we restrict the processing of your personal data;
Object to the processing of your personal data and, in respect of processing based on your consent, to withdraw your consent at any time; and
Receive personal data concerning you that you have provided to us, and to transmit such data to another controller.

You are also entitled, at any time, to submit complaints to the relevant supervisory authority if you think that your personal data is being processed in violation of the applicable data protection legislation. 

 

8. Contact information

tzoome.com is the data controller for the processing of personal data described in this policy. If you have any questions regarding the processing or want to exercise any of your rights, you may reach out to us via the following contact details:

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